If you need to return merchandise, please notify A World Of Pups representative immediately Please indicate what items you are returning, the reason for the return and what action you would like us to take. Send back merchandise in new and resalable condition with all original labels and tags to:
A World Of Pups
540 86th st
Brooklyn, NY 11209
Drop-shipped items (which are noted on the packing list) must be returned directly to the manufacturer, so please email us at firstname.lastname@example.org or call 718-238-7387 for a return authorization number and instructions.
All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears to be damaged at the time of delivery, you have the right to refuse it. Should damage occur in a UPS (or Fedex) shipment, notify UPS immediately at 800-PICK-UPS (or notify Fedex immediately at 1.800.Go.FedEx) and then contact A World Of Pups at 718-238-7387 Monday through Saturday 10:00 am to 6:00 pm EST, and Sunday 12:00 pm to 6:00 pm EST. Do not dispose of original shipping cartons or the damaged merchandise, as examination by UPS (or Fedex inspectors) may be necessary. If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us. In a Motor Freight truck shipment, notify the carrier immediately and then contact A World Of Pups.